Service Creatio

Service Creatio

0.0 (0 reviews)
Boston, Massachusetts
https://www.creatio.com/

Help Desk Software

Creatio Service Reviews & Details

Meet Creatio, a remarkable player in the realm of top help desk software. Service Creatio is a powerful omnichannel service automation solution that has been revolutionizing customer service workflows across all industries. This platform is designed to increase your team's efficiency and overall customer satisfaction, making it the best help desk software on the market.

Creatio provides an array of standout features:

 

  • 360-Degree Customer View: Gain comprehensive insights into your customers' profiles and interactions.

  • Omnichannel Communications: Interact with customers on their preferred platform while maintaining a consistent voice and service level.

  • Contact Center Business Process Management: Efficiently manage and streamline your contact center operations.

  • Case Management: Organize, track, and respond to customer issues efficiently.

  • Problem Management: Identify, track, and solve customer problems swiftly.

  • Change Management: Seamlessly handle changes in IT services.

  • Release Management: Plan, schedule and control the movement of releases to test and live environments.

  • Service Catalogue: Organize services that you offer to your customers for easy access.

  • Service Level Management: Ensure that all current IT services are produced and delivered as agreed.

  • Configuration Management: Track and control IT service assets and configurations.

  • Knowledge Management: Maintain a centralized repository of knowledge for reference and problem-solving.

 

Creatio, with its no-code and AI-powered tools, delivers an unmatched level of customization, allowing your service teams to tailor their digital workspaces and set up predictive models. This improves case processing times, making Creatio a top 10 help desk software choice for both SMBs and large enterprises.

 

Whether it's the creatio financial services you're interested in, or the creatio service client, we guarantee an unparalleled service experience. Our pricing comparison Creatio ensures that you receive the best value for your investment. In the rapidly evolving realm of customer service,Creatio stands as a beacon of excellence. Experience the difference today. In addition to its exceptional features, Creatio also offers seamless integration with other popular platforms and tools such as Microsoft Office 365, Google Apps, and social media channels. This allows for a more streamlined and efficient workflow, eliminating the need for manual data entry or switching between applications.

500 - 999

Number of Employee

2014

Founded Date

0.0 /5

(0) Reviews

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Services

Creatio's CRM platform allows businesses to manage customer interactions, track customer data, and streamline communication with customers. This can include managing customer support tickets, tracking customer inquiries, and maintaining customer profiles.

Creatio offers case management capabilities that enable businesses to track and manage customer service cases, incidents, and requests efficiently. Users can assign cases to specific agents, track case status, and ensure timely resolution.

Creatio's BPM tools allow businesses to automate and streamline help desk processes, such as ticket routing, escalation procedures, and follow-up actions. Automation can help improve efficiency and reduce manual errors.

Creatio enables businesses to create and maintain a knowledge base containing articles, FAQs, and self-service resources to assist customers in finding answers to common questions and troubleshooting issues independently.

Creatio supports integration with various communication channels, including email, phone, chat, and social media, allowing businesses to centralize customer communications and provide support across multiple channels.

Creatio provides reporting and analytics tools that allow businesses to track key performance indicators, monitor help desk metrics, and gain insights into customer satisfaction levels. This data-driven approach can help identify areas for improvement and optimize help desk operations.

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Team

Katherine Kostereva

Katherine Kostereva

CEO

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https://www.creatio.com/
Boston, Massachusetts