Freshdesk

Freshdesk

0.0 (0 reviews)
San Mateo, CA
https://www.freshworks.com/freshdesk

Help Desk SOftware

Freshdesk Reviews & Details

Freshdesk is one of the best help desk software at present time. At Freshdesk, we're committed to providing excellent customer support and service that's not only effective but also easy to use. Our award-winning cloud-hosted help desk solution has been recognized as one of the top help desk software in the market, thanks to our innovative features designed to meet the needs of small businesses and large corporations alike. Whether it's providing multi-channel support, streamlining operations with automation tools, or bolstering customer support efforts using self-service portals, Freshdesk is your reliable partner for quality customer service.

Features and Benefits

  • Ticket Management and Monitoring: We convert every interaction into a ticket, ensuring no customer concern is overlooked.

  • Team Inbox: Organize customer queries in one place, facilitating effective delegation and management.

  • SLA Management: Set up rules and requirements for ticket resolution to ensure timely responses.

  • Intelligent Ticket Management: Our system categorizes tickets based on properties, making it easier for your agents to identify and address concerns.

  • Repeated Action Automation: Save time and effort with automation for recurring tasks.

  • Real-time Email Notification: Stay updated and respond promptly to customer queries with instant notifications.

  • Immediate Solutions Provider: Guide your customers to relevant knowledge base articles for quick resolution.

  • Customized Reports: Get insights into customer satisfaction, ticket resolution, response time, and more with our easily accessible reports.

Why Choose Freshdesk?

When it comes to freshdesk pricing, freshdesk support, and freshdesk plans, we believe in providing our customers with value for money. Our software is designed to operate efficiently while delivering quality results. If you're looking for freshdesk alternatives or reading freshdesk reviews, we encourage you to try our free trial to experience the quality of our service firsthand.

Ease of Use

Freshdesk's standout features include integrated live chat, phone support, and game mechanics, making it easy to engage with customers and encourage agent productivity. The software is also compatible with other productivity tools and CRM systems, allowing easy access to customer information.

Our goal at Freshdesk is to make customer support a breeze for your agents and customers. Try Freshdesk today and experience the difference. Keep your customers happy and boost your business with the help of our top-choice help desk software.

Customer Satisfaction

At Freshdesk, we understand that customer satisfaction is key to the success of any business. That's why we strive to provide an efficient and easy-to-use platform for managing customer queries and concerns. Our user-friendly interface allows for seamless navigation and quick resolution of customer issues, leading to higher satisfaction levels and repeat business.

8096

Number of Employee

2010

Founded Date

0.0 /5

(0) Reviews

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Services

Freshdesk offers robust ticket management capabilities, allowing businesses to efficiently handle customer inquiries, complaints, and support requests.

Freshdesk enables businesses to provide support across various channels including email, phone, chat, social media, and more, ensuring seamless communication with customers.

Freshdesk provides a self-service portal where customers can find answers to common questions, troubleshoot issues, and access knowledge base articles without needing direct assistance from support agents.

Freshdesk allows businesses to automate repetitive tasks, set up workflows, and customize processes to streamline support operations and improve efficiency.

Freshdesk facilitates collaboration among support teams by providing features such as internal notes, team inboxes, and collision detection, ensuring efficient resolution of customer issues.

Portfolio

Team

Girish Mathrubootham

Girish Mathrubootham

Founder & CEO

Dennis Woodside

Dennis Woodside

President

Mika Yamamoto

Mika Yamamoto

Chief customer and marketing officer

Tyler Sloat

Tyler Sloat

Chief Financial Officer

Clients

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