0.0 (0 reviews)
San Mateo, CA

Help Desk Software

Freshservice Reviews & Details

At Freshservice, we believe in making IT service management effortless and efficient. Awarded the Supreme Software Award, Freshservice is a cloud-based customer support platform designed to enhance your service quality with a powerful suite of features. Our platform complies with ITIL best practices without the need for costly consultations or expert opinions.

Our top-rated help desk software simplifies ticketing with an advanced system that ensures no customer query falls through the cracks. We make it easy for your team to collaborate and find the best solution for each query. Our simple help desk software comes equipped with a suite of intelligent automation tools that automate routine tasks, freeing up your team to concentrate on providing great customer service.

Freshservice features a robust and user-friendly interface that optimizes incident, problem, change, and release management. We offer vendor management, a knowledge base, and a CMDB for efficient asset discovery. Our incident management module, a core part of our service, analyses and resolves issues before they impact your business's productivity.


Here's what you can expect from Freshservice:

  • Basic Ticketing

  • Self Service Portal

  • Knowledge Base

  • Intelligent Automation Tools

  • CMDB

  • SLA Management

  • Scheduler Agent Collision

  • Service Catalog

  • Contract Management

  • Asset Reporting

  • Basic Reporting

  • Advanced Reporting

  • Enterprise Reporting

  • Portal Customization

  • Widgets

  • MSP Plugin

  • Unlimited Mailboxes

  • Custom Mailbox Domain Mapping

  • IP Whitelisting

  • Time Tracking

  • Announcements

  • Satisfaction Surveys

  • Incident Management

  • Problem Management

  • Change Management

  • Release Management

  • Multiple Portal Languages

  • Multiple SLA Policies

  • Multiple Business Hours

  • Customizable Agent Roles

  • Priority Matrix

  • Round Robin

  • 1 Free Custom SSL

  • Integrated Game Mechanics


As for Freshservice pricing and Freshservice plans, we offer flexible options that can grow with your business. From our free plan (Sprout) for teams with up to 3 agents, to our scalable plans which ensure you only pay for what you need.

For a comprehensive Freshservice review and details about Freshservice project management capabilities, visit our website or contact our friendly support team. See how Freshservice can transform your business's service management. In addition to the features mentioned above, Freshservice also offers integrations with popular tools such as JIRA, Slack, and Microsoft Teams. With these integrations, you can streamline your workflows and improve collaboration between teams.Our platform is designed to be highly customizable to fit your unique business needs. From customizing agent roles and permissions to creating personalized portals for different departments, Freshservice gives you the flexibility to tailor our software to your organization's requirements.


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Freshservice enables businesses to efficiently manage and resolve IT-related incidents by providing a centralized platform for logging, tracking, and prioritizing incidents as they occur.

Freshservice offers a comprehensive service desk solution that allows IT teams to receive, manage, and resolve service requests and inquiries from end-users effectively.

Freshservice provides robust asset management capabilities, allowing businesses to track and manage their IT assets, including hardware, software, and other resources, throughout their lifecycle.

Freshservice helps organizations identify, analyze, and resolve the root causes of recurring IT issues through its problem management features, improving system reliability and reducing downtime.

Freshservice offers a self-service portal where end-users can submit service requests, access knowledge base articles, and track the status of their tickets, empowering them to find solutions independently and reduce dependency on IT support.

Freshservice enables businesses to create and maintain a knowledge base containing articles, FAQs, and troubleshooting guides to help users resolve common issues and find answers to their questions efficiently.



Girish Mathrubootham

Girish Mathrubootham


Mika Yamamoto

Mika Yamamoto

Chief customer and marketing officer

Tyler Sloat

Tyler Sloat

Chief accounting, finance, and IT Officer


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