InvGate Service Desk

InvGate Service Desk

0.0 (0 reviews)
Argentina
https://invgate.com/

Help Desk Software

Invgate Service Desk Reviews & Details

At InvGate Service Desk, we're more than just a help desk software provider. We're your partners in improving your IT service support through our comprehensive, ITIL-compatible cloud service desk. Best-rated among web help desk software, we cater to businesses of all sizes, offering data-driven, automation-oriented, and collaborative solutions designed to elevate your service performance.

 

InvGate Service Desk is a stellar choice when it comes to selecting the best help desk software for your business. Our intuitive interface ensures that even those without coding skills can navigate through our robust features with ease. What sets our software apart is our unique team-based ticket structure which integrates decision-makers, external suppliers, and your business workflows with the service department. This integration allows for a faster resolution of issues.

Key Features of InvGate Service Desk:

  1. Advanced Ticket Management: Our ticketing system features a thread-centered flow that helps you follow up on discussions effortlessly.

  2. Intuitive Collaboration: We connect your remote teams and boost an incredibly competitive spirit with our array of gamification extras.

  3. Multi-Department Support: We link your business workflows with the service department for efficient issue solving.

  4. Service Desk Analytics: We offer real-time data updates for a seamless operation.

  5. Time-Tracking: Be on top of your schedule with our time-tracking feature.

  6. SLA Management: Customize your service level to cater to the right client.

  7. Cutting-Edge Automation and Integration: Keep your workflow efficient with our automation and integration feature.

  8. Workflows: Our software adapts to your company's size and maturity, fast-tracking your ITIL initiatives.

  9. Flexible Interaction: Respond to email tickets on-the-go, from any web-enabled device.

 

We're cheap help desk software that doesn't compromise on quality. Our services include interactive dashboards, asset management, smart notifications, and multilingual support. Our commitment to you doesn't end with providing advanced software. We ensure that your team loves working with us, with our friendly and intuitive interface, and our steadfast customer support.

 

When you compare InvGate Service Desk with other software, our innovative features, affordable pricing, and stellar reviews make us a standout choice. At InvGate, we believe that providing excellent service is not just about the software, it's also about building strong partnerships with our clients. That's why we care deeply about understanding your unique business needs and working together to find the best solutions for your IT service support.

201-500

Number of Employee

2008

Founded Date

0.0 /5

(0) Reviews

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Services

InvGate Service Desk provides comprehensive ticket management capabilities, allowing businesses to efficiently track, prioritize, and manage customer inquiries, support requests, and incidents.

InvGate Service Desk enables businesses to log, categorize, and resolve IT-related incidents promptly, minimizing downtime and disruption to business operations.

InvGate Service Desk offers a service catalog where businesses can define and publish service offerings, allowing users to easily request and access IT services and resources.

InvGate Service Desk provides a self-service portal where users can submit service requests, search knowledge base articles, and track the status of their tickets, empowering them to resolve issues independently.

InvGate Service Desk facilitates controlled and transparent change management processes, allowing businesses to plan, schedule, and implement changes to IT infrastructure while minimizing risks and disruptions.

InvGate Service Desk provides collaboration features such as internal notes, team inboxes, and mentions, enabling support teams to collaborate effectively and resolve customer issues efficiently.

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Team

Ariel Gesto

Ariel Gesto

CEO & Founder

Carla Celine Vignoni

Carla Celine Vignoni

Outreach Analyst

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