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Tel Aviv

Help Desk SOftware

Sysaid Reviews & Details

At SysAid, we are committed to providing an affordable and basic help desk software solution that empowers large businesses by streamlining their customer support processes. Our product is a unique blend of help desk tools and asset management solutions, designed to be scalable and configurable to your business's specific needs.


With SysAid, you get to enjoy the following key features:

  • Ticket Management: Efficiently track and manage customer issues.

  • Self-Service Portal: Enables customers to resolve their own common issues.

  • Knowledge Base: A comprehensive database of FAQs, saving your team time.

  • Password Reset: Secure and easy password reset mechanism.

  • Remote Control: Assists in resolving issues remotely.

  • CMDB: Maintains a database of IT assets for easy tracking.

  • Chat: Instantly connect with customers to resolve issues faster.

  • Automation: Automate repetitive tasks for improved efficiency.

  • Hardware/Software Inventory Management: Keep track of your IT assets.

  • Help Desk Integration: Seamlessly integrate with your existing help desk.

  • Patch Management: Keep your systems up-to-date and secure.

  • Monitoring: Keep an eye on your systems' health and performance.

  • Broadcast Messages: Instantly communicate important updates to your entire team.


Our solution, SysAid, has been recognized through awards such as the Expert’s Choice Award and Great User Experience Award, thanks to its robust incident and service request management module, IT asset management, chat, mobile device management, and more. Search for "SysAid pricing" or "SysAid alternatives" to see how we compare with our competitors. No matter where you are, on any iOS or Android device, SysAid is accessible, making us the perfect partner for your help desk and IT service management needs. SysAid isn't just a software, it's a commitment to better, more efficient, and user-friendly IT service management.


In addition to our key features, SysAid also offers various integrations and add-ons that can further enhance your experience. These include integrations with popular tools like Slack, Google Analytics, and Microsoft Teams, as well as add-ons for incident management automation and advanced analytics.Furthermore, we understand the importance of data security in today's business world. That's why we offer various security features such as two-factor authentication, SSL encryption, and role-based access control to ensure your data is safe and only accessible by authorized users.


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SysAid provides a centralized service desk platform where IT teams can manage and prioritize incoming tickets, assign tasks, and communicate with end-users to resolve issues effectively.

SysAid offers robust asset management capabilities, enabling businesses to track hardware, software, and other IT assets throughout their lifecycle, including procurement, deployment, maintenance, and retirement.

SysAid helps organizations identify, analyze, and address the root causes of recurring IT issues through its problem management features, minimizing disruption and enhancing system reliability.

SysAid facilitates controlled and transparent change management processes, allowing IT teams to plan, implement, and track changes to IT infrastructure while minimizing risks and ensuring compliance with organizational policies.

SysAid provides mobile applications for iOS and Android devices, allowing IT teams to manage tickets, assets, and service requests on the go, enhancing productivity and responsiveness.



Avi Kedmi

Avi Kedmi

Chief Executive Officer

Tal Azuz

Tal Azuz

Chief Financial Officer

Sasha Shapirov

Sasha Shapirov

Chief Technology Officer

Eyal Zombek

Eyal Zombek

VP Marketing


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