Vivantio

Vivantio

0.0 (0 reviews)
Boston, MA
https://www.vivantio.com/

Help Desk Software

Vivantio Reviews & Details

Vivantio is an industry-leading help desk software aimed at optimizing your customer support capabilities and taking your business to the next level. As a powerful IT service management tool, Vivantio offers a centralized platform to streamline service delivery and provide unbeatable customer experiences.

Our advanced software features give you a comprehensive 360-degree view of all customer-related data. Track tickets logged, contracts, satisfaction surveys, and configuration information all in one place. Increase productivity and efficiency with our multiple ticket types and automated routing. Let Vivantio handle the prioritization and escalation of your tickets, freeing your team to focus on what's truly important.

We believe in empowering customers with self-service options. Our customizable self-service web portal and knowledge bases are designed to provide quick and easy access to the information your customers need. This not only reduces inbound call volume but also significantly improves customer satisfaction.

Moreover, Vivantio's commitment to a holistic and centralized customer service approach is deeply rooted in ITIL principles and a built-in service-focused CRM. With our integrated interactive reports and data export capabilities (PDF, XML, CSV), you'll have a detailed picture of your business operations at your fingertips.

Vivantio also boasts impressive mobile capabilities, enabling your team to keep up with tickets and issues wherever they are. Furthermore, with our robust reporting tools, you'll gain valuable insights into the effectiveness and efficiency of your service management processes.

 

In terms of services, we pride ourselves on offering a range of features for optimal IT service management, including:

  • Integrated Reports

  • Automated Ticket Routing

  • Active Directory/LDAP Integration

  • Asset Management/CMDB

  • Custom Reports Builder

  • Incident Management

  • Automated Escalation Rules

  • Problem Management

  • Change Management

  • Client Management

  • Service Level Management

  • Asset Audit Trail

  • Business Rules Engine

 

With its competitive Vivantio pricing and excellent Vivantio reviews, our platform stands out as the leading Vivantio service desk and Vivantio support tool. Our team at Vivantio is constantly innovating and improving our software to meet the evolving needs of our customers. We understand that every business is unique, which is why we offer customizable solutions to fit your specific requirements. Our highly responsive customer support team is available 24/7 to assist you with any queries or concerns. We take pride in our commitment to providing top-notch customer service and making your experience with Vivantio a seamless one.

50 - 99

Number of Employee

2003

Founded Date

0.0 /5

(0) Reviews

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Services

Vivantio provides robust ticket management capabilities, allowing businesses to efficiently log, track, prioritize, and manage customer inquiries, support requests, and incidents.

Vivantio offers a service desk platform where IT teams can receive, manage, and resolve service requests and incidents effectively, ensuring timely resolution and high customer satisfaction.

Vivantio enables businesses to streamline incident management processes by providing tools to identify, log, categorize, prioritize, and resolve IT-related incidents promptly.

Vivantio helps organizations identify and address the root causes of recurring IT issues through its problem management features, minimizing disruptions and improving system reliability.

Vivantio facilitates controlled and transparent change management processes, allowing businesses to plan, schedule, implement, and track changes to IT infrastructure while minimizing risks and ensuring compliance with policies and regulations.

Vivantio offers asset management capabilities that enable businesses to track and manage their IT assets, including hardware, software, and other resources, throughout their lifecycle.

Portfolio

Team

Greg Rich

Greg Rich

Co-Founder & Chief Executive Officer

Andy Walsh

Andy Walsh

Chief Operating Officer

Bill Varga

Bill Varga

Chief Revenue Officer

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