Zendesk Sunshine

Zendesk Sunshine

0.0 (0 reviews)
San Francisco, CA

CRM Software

Zendesk Sunshine Reviews & Details

Looking for an affordable CRM software that ticks all the boxes? Well, Zendesk Sunshine is here to bring some light into your customer relations. We're not your average CRM; we're a modern platform built with love on AWS to give you, yes YOU, the complete picture of your customer. Our platform is as unique as it gets, pulling in data from anywhere, any source, giving you the agility to innovate and the power to scale. We've got all the features you'd expect from a top CRM software, and then some. Here's what you can look forward to:
  • Sales Force Automation
  • Contact & Account Management
  • Partner Relationship Management (PRM)
  • Opportunity & Pipeline Management
  • Task / Activity Management
  • Customer Contract Management
But we don't stop at sales. Our platform is also packed with marketing automation and customer support features:
  • Campaign Management
  • Lead Management
  • Case Management
  • Customer Support Portal
  • Knowledge Base
  • Call Center Features
  • Support Analytics
  • Reporting & Analytics
  • Reporting Dashboards
  • Forecasting
Zendesk Sunshine is all about freedom - the freedom to build the best customer experiences. We've been championing great service since 2007, and today, we're powering billions of conversations across the globe. Our reviews speak for themselves! So, if you're ready to integrate a custom CRM software that's not just among the top 10 CRM software but is designed to be loved, hop in and let's shine together! Our pricing is as friendly and sunny as our name.


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Ticketing system Email, chat, voice, social messaging, and more Help center Standard bots Prebuilt analytics dashboards 1,000+ apps & integrations Pre-defined responses (macros) Custom business rules (triggers & automations) Online support from the Zendesk team Digital onboarding and adoption resources Multiple ticket forms Light Agents Service level agreements (SLA) Customer satisfaction ratings (CSAT) Multilingual support and content Self-service customer portal Business hours Custom and live analytics Side conversations Skills-based routing Integrated community forums Data location options HIPAA enabled Access to Sunshine Conversations Eligible for Advanced AI add-on Eligible for Advanced Data Privacy and Protection add-on Sandbox AI-powered Content Cues Content blocks Custom agent roles Dynamic, Contextual workspaces

Customizable sales pipeline; up to 20 Email and calendar integrations Task and appointment setting Call tracking and recording, and text messages Pre-built sales dashboards Robust APIs—core + premium Product and price book Advanced and custom sales reports Sales forecasting and goals tracking Prospecting and enrichment credits Lead and deal scoring Task automation Advanced roles and permissions Company hierarchy


Ben Barclay

SVP of Strategy, Corporate Development

Tom Eggemeier


Kelly Waldher

Chief Marketing Officer

Mikkel Svane


Patrick Copeland

Chief Engineering Officer

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San Francisco, CA